During my residency and fellowship, it has been my pleasure to take care of many different kids, and to have interacted with their families. There have been a few times when a parent will recognize me, and even if they don’t remember my name they will usually offer their greetings. Many times though, I won’t remember them as well.
I’ve always felt that it would be poor form of me to come right out and say that I don’t recall them, so I always smile, say hello, and ask how things are going. To try to keep the encounter from being awkward, I have developed a general rule; a Prime Directive of running into parents of past patients.
If you can’t remember with a high degree of certainty who the parents are, and what happened with their baby, DO NOT ask any questions directly about their child.
This may seem rude, but it’s to avoid asking questions like:
“Oh! How’s he/she doing?”
If the baby had a bad outcome, saying this reveals that you have no idea who the parent is, and it implies that their child's life must not have had all that much of an impact on you, because if it had, you would obviously have remembered. That's certainly not the case, it's just that I’ve taken care of a lot of kids over the years, and I am terrible with names.
Usually, it works out, because most parents pick up on the fact that you don’t really remember them, and then supply information voluntarily:
“Oh, she’s fine. We just came from ENT and it looks like they’re going to take out her trach soon…”
You can then offer words of encouragement, a smile, and well wishes.
The other day, I violated the Prime Directive. And as we have often seen in Star Trek, badness followed thereafter. I was in the elevator, and one of the hospital employees caught my eye, and said that I had taken care of her son in the NICU a while back. At first I couldn’t recall who she was, but then an image of a baby and his mom popped into my head- he was a little 30ish weaker who had a bit of RDS, went to Level II and then home. I wasn’t sure though, I and plowed straight ahead with Exactly the Wrong Question:
“Oh! How’s he doing?”
Immediately her face fell, and an image of Mr. Spock looking on disapprovingly flashed before my eyes.
“He died last year.”
I was stunned at the enormity of my screw-up, and couldn’t even find my voice to say, “I’m so sorry.”
She went on to say that, despite her loss, she was now working for the hospital. She also said, with a noticeable catch in her voice, that she would always be grateful for all the help we gave her son. It was all I could do to stammer “It was my pleasure to take care of him,” as my floor arrived.
I wanted to say more, how remarkable it was that she working to help other children like her son, how wonderful it was that she had taken her grief and turned it into something positive. But I was still reeling at my brutta figura, and didn’t manage to get it out.
Sometimes, I'm not too bright.